Apply Here For Softcom Graduate Recruitment 2017 | Application Guide and Requirements.

In these article, you are going to be guided on how to apply for Softcom Graduate Recruitment 2017. Just read down and see the details below for yourself free of charge. If you have seeking opportunity to work with Softcom, it has finnally arrived so wish you luck as you read on

Softcom is a group of professionals whose overarching goal is to add value. For 3 years, they have supported organisations in their quest for impact and growth using Technology.

Softcom Graduate Recruitment 2017 is recruiting to fill the vacant positions below:

Job Title: Call Centre/Customer Support Manager
Location: Nigeria
Job Description

Essential Duties and Responsibilities

  • Supervises, trains, evaluates and disciplines employees.
  • Hire and onboard new employees
  • Plans, organizes and controls the operation of the Customer Service Division;
  • Assigns personnel to the various operations and instructs them when necessary so they are trained to perform assigned duties in accordance with established
  • methods and procedures.
  • Collaborates with Engineering Division in the development of new programs and changes to existing programs to meet future needs.
  • Assist in the formulation of targets for customer service team
  • Answer questions from customers and provide guidance and feedback
  • Anticipate escalation and take over calls when needed
  • Devise ways to optimize procedures and keep staff motivated
  • Measure performance with key metrics such as call abandonment, calls waiting etc.
  • Ensure adherence to policies for attendance, established procedures etc.
  • Keep management informed on issues and problems
  • Prepare monthly/annual results and performance reports
  • Performs related duties as required.
Qualifications for Softcom Graduate Recruitment 2017
  • B.Sc./HND in Linguistics, English or related discipline.
  • Three (3) years Customer Service and Call Centre Experience.

Skills:

  • Ability to coach, mentor, and train direct reports.
  • Good written and verbal communication skills
  • Proficient in use of computers and date entry
  • Good working knowledge of Microsoft Word and Excel
  • Ability to work in a team as well as independently
  • Strong organizational skills
  • Able to think logically and to plan work with efficiency and productivity as a priority.
  • Ability to use critical thinking skills to improve business processes and efficiency
  • Able to respond to customers in a friendly and effective manner, some of whom will be demanding or evasive.
  • Consistent in following established procedures and in training staff to do the same.

Interested and qualified candidates should:
Click Here to Apply for this Position

2.Job Title: Tech Product Support Officer
Location: Lagos

Job Description
Softcom creates some of Africa’s most cutting-edge software products, and we want you to be a part of our team. We currently have a challenging and rewarding position for someone seeking to broaden their skills and advance their career in IT.

As a Tech Product Support officer with Softcom, you will join our highly skilled and motivated Tech and Customer Support team.Your investigative and problem solving skills will make a valuable contribution to the success of Softcom.

If you are a budding programmer with tertiary qualifications but with limited commercial experience and have created your own projects for business family and friends, we will be interested in you.

This is a fantastic opportunity to engage in a positive and creative work environment that offers excellent benefits and a great team to work with.

Essential Duties and Responsibilities

  • Logging and resolving customer issues
  • Customer correspondence including documentation of user guides and other resources
  • Escalation and reproduction of technical issues for the development team
    QA tasks and technical documentation
  • Administration of SQL databases
  • System monitoring
  • Performing all other functions as may be required of you to enable Softcom achieve its strategic objectives

Organizational Relationships

Reports to: Volunteer Support Supervisor
Supervises: non
Liaises with: Fulfillment & Volunteer support team

Qualifications for Softcom Graduate Recruitment 2017/ Tech Product Support Officier
  • B.Sc./HND in Computer Science or related field
  • One (1) year experience in a software support or development/QA role is advantageous.

Skills:

  • Demonstrated basic programming skills with commercial experience is highly desirable
  • Demonstrated SQL and some PSQL programming skills is highly desirable
  • Demonstrated Database Stored Procedure Development skills (firebird PSQL, postgres PL/PGSQL, oracle PL/SQL or similar) is highly desirable
  • Demonstrated Visual Studio Development ( VB / C# …etc ) skills is desirable
  • Demonstrated Visual IOS Development ( Objective C / Xcode ) skills is desirable
  • Demonstrated Web Development ( java script / HTML / HTML5 / PHP …etc ) skills is desirable
  • Good formal documentation skills is highly desirable
  • Demonstrated investigative and problem solving skills is highly desirable
  • Thorough understanding and ability to use Microsoft Office suite is highly desirable
  • Knowledge and ability to troubleshoot Windows operating systems
  • Knowledge and ability to troubleshoot Internet communication peripherals (modems, routers)
  • Understanding of TCP/IP networks and security systems
  • Understanding of LAN and WAN communication and configurations.
  • Good communication skills
  • Good organisational skills with ability to prioritise and meet deadlines under pressure
  • Ability to quickly grasp and understand new tasks and ideas
  • Ability to work well as part of a team
  • Possess a strong desire for self improvement and advancement
  • Possess a strong and active interest in IT generally

Interested and qualified candidates should:
Click Here to Apply for this Position

Application Deadline for Softcom Graduate Recruitment 2017: 15th November, 2017.

we look forward to your option. Hence, if you need us to feed you with more updated information at the right time about Softcom Recruitment 2017, kindly provide us your phone number and email Address in the comment box below.

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